THE ROLE

As a Customer Relationship Officer, you will be the primary point of contact for Greetsquare's key client groups. Your mission is to ensure every user has a seamless, positive experience on our platform, from onboarding to ongoing support. You are someone who genuinely enjoys helping people, resolves issues with patience and professionalism, and takes pride in building lasting relationships.

KEY RESPONSIBILITIES

A) Client Support & Servicing

Attend to inbound queries from employers, recruiters, and job seekers via email, chat, phone, or helpdesk ticketing system
Provide timely, accurate, and helpful responses to questions about platform features, account setup, job postings, and application processes
Guide new users through onboarding and ensure they are set up for success on the portal
Troubleshoot and resolve client issues, escalating to the relevant team when necessary
Follow up on open cases to ensure complete resolution and client satisfaction

B) Client Relationship

Build and maintain strong working relationships with employer and recruiter accounts
Assist clients in maximising the value of their Greetsquare subscription or posting packages
Gather feedback from employers and recruiters on platform usability and relay insights to the product and sales teams
Support renewal conversations by ensuring clients experience consistent value
Assist in navigating the platform, creating profiles, and applying for roles
Provide guidance on how to improve profile visibility and application success
Address concerns related to job listings, application status, and account management

C) Operations & Reporting

Maintain accurate records of client interactions and case resolutions in the CRM system
Prepare regular reports on support volume, common issues, and client satisfaction scores
Identify patterns in recurring issues and recommend process or platform improvements
Support the business development team with account information and client history when required

REQUIREMENTS

1–3 years of experience in customer service, client relations, or account support (experience in HR tech, or digital platforms is an advantage
Excellent written and verbal communication skills in English; proficiency in Mandarin or Malay is a plus for supporting a diverse user base
Patient, empathetic, and solutions-oriented — you stay calm and helpful even in challenging interactions
Organised and detail-oriented with the ability to manage multiple cases simultaneously
Familiarity with Singapore's job market and recruitment landscape is an advantage

WHAT WE OFFER

Competitive base salary + performance incentives
Opportunities for career growth within a fast moving kstartup environment
Flexible and autonomous work culture
Staff portal access and industry networking opportunities

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